Service Agent by AI Solutions
Terms of Use
Last updated: 22 July 2026
1. Acceptance
By accessing this website or using Service Agent, you agree to these terms and any service agreement, order form or plan terms presented during purchase. Where those documents conflict, the signed service agreement or order form takes priority.
2. Service description
Service Agent provides AI-assisted customer service, enquiry handling, workflow and integration features. Available functions depend on the selected plan, configuration, connected providers and implementation scope. Features may be improved, replaced or withdrawn where reasonably necessary for security, reliability or product development.
3. Customer responsibilities
You are responsible for providing accurate instructions and lawful content, maintaining authorised access to your account and integrations, reviewing material outputs, and ensuring that your use complies with applicable laws, industry rules and customer notices. You must not use the service for unlawful, deceptive, abusive or harmful activity.
4. AI-assisted outputs
AI-generated or AI-assisted responses may occasionally be incomplete, inaccurate or unsuitable. The service is a support tool and does not replace professional legal, financial, medical or other regulated advice. Important decisions and customer-facing content should be reviewed by an authorised person.
5. Fees and third-party services
Fees, billing periods, usage allowances, cancellation arrangements and implementation work are governed by the selected plan and service agreement. Third-party services such as telephony, calendars, customer relationship management systems and payment providers may have separate charges, availability limits and terms.
6. Intellectual property and data
AI Solutions retains rights in the Service Agent platform, software, design and reusable materials. You retain rights in your business content and data, subject to the limited permissions required for us and our providers to operate, support and secure the service.
7. Availability and liability
We aim to provide a reliable service but do not promise uninterrupted or error-free operation. To the extent permitted by law, liability is limited as stated in the applicable service agreement. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.
8. Suspension and termination
Access may be suspended or terminated for non-payment, security risk, material breach, unlawful use or conduct that threatens the service or others. Data export and deletion arrangements are subject to the service agreement, applicable law and reasonable retention requirements.
9. Contact
Questions about these terms may be sent to aisolutions@aisolutionsnet.net.